FAQ
FAQ – Frequently Asked Questions
📦 Orders & Shipping
Where do you ship from?
All orders are processed and shipped from our warehouse using trusted courier services.
How long does shipping take?
Delivery usually takes 10–15 business days, depending on the destination.
Do you ship internationally?
Yes, we ship to most countries worldwide.
👕 Products
How can I choose the right size?
Each product page includes a size guide. If you are between sizes, we recommend choosing the larger size.
Do kids kits include shorts?
Yes, kids kits include both jersey and shorts, unless otherwise stated.
🔄 Returns & Refunds
Can I return or exchange an item?
Yes, returns or exchanges can be requested within 14 days of delivery, provided the item is unused and in its original condition.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible with photos of the issue, and we’ll fix it quickly.
💳 Payments
Which payment methods do you accept?
We accept major credit/debit cards, PayPal, Klarna and other secure payment options available at checkout.
Is my payment secure?
Yes, all payments are processed through secure and encrypted systems.
📩 Customer Support
How can I contact you?
support@theurbanfootballweek.com
+447403607211
Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT). We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.
How long does it take to receive a response?
We usually reply within 24 hours.